Common Questions

• I'm Not Receiving CAE Emails

  If you're not receiving CAE emails, it is likely that the email was...
  If you're not receiving CAE emails, it is likely that the email was blocked by your email software. To resolve the issue, try the following steps. Resolving ...

• I Am Unable to Log In

  Once you receive the Account Creation email, you will be able to ac...
  Once you receive the Account Creation email, you will be able to access CAE Crew Training. Refer to the steps in following procedure to log in. How to Log In...

• Getting Started With CAE Crew Training

  Once your training has been confirmed, you can start using your new...
  Once your training has been confirmed, you can start using your new user account. Follow the steps below to get started and to start using the CAE Training A...

• Troubleshooting: The App Is Not Working

  Some situations can cause the app to behave in a way that was unint...
  Some situations can cause the app to behave in a way that was unintended. Try to follow the following steps in order to fix the issue. Basic Troubleshooting ...

• How to Navigate the Library Page (Cadets and Commercial Clients)

  Target Audience: All Cadets and Commercial ClientsUpdated: 10 Feb 2...
  Target Audience: All Cadets and Commercial ClientsUpdated: 10 Feb 2022 The library page shows you study and reference material. There are two ways to access ...

• How to create annotations for documents?

  Target Audience: All ClientsUpdated: September 25, 2023 All documen...
  Target Audience: All ClientsUpdated: September 25, 2023 All documents are available in your library or within your training card with multiple annotation fea...

• How to View My Trainings? (Cadets and Commercial Clients)

  Target Audience: All Cadets and Commercial ClientsUpdated: 10 Feb 2...
  Target Audience: All Cadets and Commercial ClientsUpdated: 10 Feb 2022 The training page is the first page you see when opening CAE Crew Training. Here you h...

• Why Can't I See My Schedule?

  Training Schedules are available upon confirmation of your training...
  Training Schedules are available upon confirmation of your training. Details (slots) for your sim sessions will only be published 7 days before your training...