I'm Not Receiving CAE Emails
If you're not receiving CAE emails, it is likely that the email was blocked by your email software.
To resolve the issue, try the following steps.
I Am Unable to Log In
Once you receive the Account Creation email, you will be able to access CAE Crew Training. Refer to the steps in following procedure to log in.
How to Log In...
Getting Started With CAE Crew Training
Once your training has been confirmed, you can start using your new user account.
Follow the steps below to get started and to start using the CAE Training A...
Troubleshooting: The App Is Not Working
Some situations can cause the app to behave in a way that was unintended. Try to follow the following steps in order to fix the issue.
Basic Troubleshooting ...
How to Upgrade Your CAE Account to the New Login Experience?
With the new login experience, you would have received an email inviting you to set up a new password to complete your account upgrade process.
What Do I Do If I Tried to Log In and Received a “0Auth Error” Message?
The error message below means that your session has expired. This can happen when the login process times out.
How to Resolve the Issue
Is the CAE Training App Available for Android Devices? (Business Clients)
CAE Crew Training is available from any platform on the web.
Unfortunately, we only have a native iOS application for your Apple devices for the moment.
I Forgot My Password
If you forgot your password, you can reset your password from the login page.
How to Reset Your Password
1. Click on the "Reset Password" link showed on the ...
How Do I Merge Duplicate Contacts or Accounts?
The duplicated contacts must be merged into one by the IT department. CAE employees can raise a an IT ticket to request the merge of the duplicated contacts.
How Do I Install the CAE App?
The CAE app is available for iPad and iPhone and you can download it from the App Store. If you have an Android device, learn more about it here.
How to Inst...
Is the CAE Training App Available for Android Devices? (Cadet and Commercial Clients)
Target Audience: All Cadets and Commercial ClientsUpdated: 10 Feb 2022
Unfortunately, the CAE Training App is only available on iOS for the moment.
How to Ac...